Simplilearn– a digital economy training company, has been named the winner of a Silver Stevie Award for Customer Service Success – All Other Industries category in the fifteenth annual Stevie Awards for Sales & Customer Service. This is Simplilearn’s fifth Stevie Award to date, adding to the 2020 and 2018 Gold Stevie Award for “Customer Success, All Other Industries,” 2019 Silver Stevie Award for Innovation in Customer Service Management, Planning & Practice, and a 2016 Stevie Award for Best Training Site.
The Stevie Awards for Sales & Customer Service are among the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. The award was nicknamed “the Stevies” for the Greek word for “crowned.”
More than 2,300 nominations from organizations in 51 nations were considered this year in categories such as Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year, among many others. Winners were determined by the average scores of more than 160 professionals on nine specialized judging committees.
“We are greatly honored to have been awarded the Silver Stevie® Award for Customer Service Success – All Other Industries category. This award provides further recognition to the quality of our customer service. Despite the pandemic, Simplilearn found new ways to innovate, grow sales, and ensure high consistent high levels of customer satisfaction.” said Krishna Kumar, Founder, and CEO of Simplilearn.
Since its inception, Simplilearn has distinguished itself with an approach centered on customer success, not just customer service. The Stevie Awards committee recognized Simplilearn for its outcome-focused approach and customer success strategy that includes a strong focus on customer success through the Net Promoter Score (NPS) as a metric (with an average NPS score of 77), a course completion rate above 75 percent, its automated customer service response system, Arya, that cuts average resolution times for learner issues by 40%, the new SkillUp free course offering, and its continuing collaborations with world-renowned universities and industry partners (including Purdue, Caltech, MIT, UMass Amherst, IBM, Facebook and many more) on Post Graduate Programs in in-demand technology fields bringing high quality education to its learners.