Companies have been embracing public clouds from the likes of Amazon, Google and Microsoft in the past several years, and so when problems strike inside these companies’ facilities, downtime for a variety of services can occasionally fan out across the internet.
Amazon first acknowledged the issue at around 10:30 a.m. Eastern time.
“We are investigating increased packet loss possibly impacting some AWS Direct Connect customers in the US-East-1 Region,” the company said on the status page for its Amazon Web Services division.
Direct Connect, one of more than 100 services available from AWS, is a tool for sending data between AWS computing infrastructure and companies’ existing data center equipment. The tool can “can reduce your network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections,” AWS says on its website.
After the initial notice, AWS indicated that the problems were going on across multiple data centers in US-East-1, which is large and has been available to customers for many years.
At 12:43 p.m. Eastern time, AWS said connections in CoreSite’s VA1 and VA2 location in Reston, Va., and “some connections” in Equinix’s DC1-DC-6 and DC10-DC-12 location in Ashburn, Va., were “inactive.”
“Inactive connections are not receiving routes advertised from Direct Connect routers,” Amazon said. “We are now working to restore service on these Direct Connect connections. The AWS VPN service is operating normally and may be an alternative for some workloads.”
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