Subscribe

0

Customer experience

VerizonTechnology For SMEs

Verizon Report Highlights AI and Human Customer Experience Gap

Human Touch Still Reigns Supreme: A striking 88% of consumers are satisfied with interactions handled mostly or fully by human agents, while only 60% feel the same about interactions driven by AI.

By SMEStreet Edit Desk
Aug 15, 2025 12:27 IST 2 Min read
HGS InteractiveGlobal
HGS Strengthens Digital Customer Experience Hub in Canada
By SMEStreet Edit Desk
May 12, 2025 18:34 IST 2 Min read
Sandeep Kalra, Chief Executive Officer and Executive Director, PersistentInFocus
Persistent Systems Recognized for Top Customer Experience
By SMEStreet Edit Desk
Nov 25, 2024 14:05 IST 2 Min read
Arun Parameswaran, Managing Director - Sales, Salesforce IndiaTechnology For SMEs
Salesforce Study Reveals AI’s Role in Customer Trust
By SMEStreet Edit Desk
Nov 19, 2024 17:32 IST 4 Min read
M V S Murthy, Chief Marketing Officer, Federal Bank Technology For SMEs
Federal Bank Implements AI for Enhanced Customer Experience
By SMEStreet Edit Desk
Mar 05, 2024 16:38 IST 2 Min read
Gartner IT SymposiumLimeLight
Gartner Announces Gartner IT Symposium/Xpo in Kochi
By SMEStreet Edit Desk
Aug 02, 2023 10:39 IST 2 Min read
Ankit Durga, CEO FundamentoTechnology For SMEs
Fundamento Launches Ai Virtual Assistant for Frontline Teams -Yara
By SMEStreet Edit Desk
Aug 01, 2023 09:11 IST 2 Min read
KT Prasad, ZendeskTechnology For SMEs
97% of Indian Companies Admits Customer Experience Innovation is Required to Protect Businesses: Zendesk Study
By SMEStreet Edit Desk
Oct 20, 2021 05:30 IST 6 Min read
Rob Allman, NTTTechnology For SMEs
Customer Experience (CX) Technology Getting Widely Adopted As Organisations Still Keen to Engage With Customers: NTT’s CX Research
By SMEStreet Edit Desk
Sep 26, 2021 05:10 IST 3 Min read
Sunder Madakshira, AdobeNews
Customer Experience Optimization Rules: Adobe-Econsultancy Report
By SMEStreet Desk
May 16, 2019 10:21 IST 3 Min read
1 2 ... Next