AI Strategies for Efficient Digital Transformation Unveiled

Discover how Visionet leverages AI to optimize operations, boost customer experiences, and support SME growth across key industries. SMEStreet Exclusive Interview

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Faiz Askari
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Kapil Mehta - VP of Data & AI, Visionet
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Here is an exclusive interview with Kapil Mehta, Vice President - Data and AI at Visionet, and Faiz Askari, Chief Editor and Founder of SMEStreet.in. In this conversation, they share insights on how Visionet is utilizing data and AI to drive digital transformation across industries. From AI-powered automation to advanced analytics, Visionet is empowering businesses to improve efficiency, reduce costs, and deliver personalized customer experiences. They discuss cutting-edge applications, responsible AI practices, and how SMEs can embrace AI-driven innovation. Visionet's commitment to aligning its data and AI strategy with its overarching goals ensures a future-ready approach that keeps both innovation and responsibility at the forefront.

Edited excerpts

 Utilising AI to Drive Industry-Specific Digital Transformation

  1. How is Visionet leveraging data and AI to drive digital transformation in the industries it serves?

Visionet specializes in customizing AI and data solutions for each industry vertical, such as retail, financial services, and healthcare. Some examples of our solutions include predictive analytics for supply chain management in retail, fraud detection and risk management for financial services, and patient care optimization in healthcare.

By deploying AI-driven automation, we help organizations automate processes, increase efficiency, and reduce costs. For instance, our AI models enable predictive maintenance in manufacturing, optimize back-office operations, and automate data entry.

Furthermore, by using advanced AI for customer sentiment analysis, personalized recommendations, and omnichannel customer service platforms, Visionet enables the companies to provide their customers exactly what they want— personalized experience.

Additionally, Visionet helps organizations utilize data to make real-time as well as strategic insights and decisions. By using our AI-powered analytics platforms, companies can find actionable insights from large datasets, helping drive innovation and business strategy.

Also, Visionet has developed AI-based platforms to support organizations in digital transformation. Our cloud-based platforms that have integrated AI, machine learning, and advanced analytics are an example of the same. 

  1. What are some of the most innovative AI applications you've implemented, and what impact have they had on business outcomes

Through Visionet's Unified Gen AI Studio, we successfully extracted several innovative applications of AI and onboarded 50+ show-and-tell use cases. Solutions include an AI-powered customer experience platform, predictive analytics for supply chain management, intelligent automation of back-office processes, personalized recommendation engines, advanced fraud detection models, and many more. All these have contributed towards better operational efficiency, higher engagement with the customers, reduced cost profiles, and decision-making based on data, which brings enormous business outcomes across the industries.

Key AI Innovations Powering Efficiency and Growth at Visionet

  1. How do you approach data governance and ethics in AI development, ensuring responsible AI practices?

A 2023 report shows that 85% of consumers value companies that protect their data, articulating how privacy is an integral part of responsible AI. At Visionet Systems, we prioritize data governance and ethics by focusing on privacy, fairness, and transparency in AI development. We follow globally enforced regulations like GDPR and CCPA to ensure data privacy, thereby using strict controls to protect personal information. 

Moreover, 62% of businesses have AI bias as one of their biggest concerns. However, at Visionet, we continually audit our AI models to minimize bias. And while auditing, we make use of diverse datasets to ensure that the output and outcomes from our models are fair and inclusive.

Additionally, it is being observed that 80% of companies view explainability as key to AI adoption. Therefore, center around explainable AI that makes the decision-making processes as transparent as possible, thus reassuring both our clients and end-users.

Hence, innovation and responsibility are dual principles of making our AI systems responsible because we infuse ethics into every development stage.

Emerging AI Trends SMEs Should Watch for in the Coming Years

  1. What role do you see AI playing in the future of work, and how can SMEs prepare for an AI-driven economy?

In the future of work, AI will be a key driver-detonating change that is meaningful and allows for real industry transformation. For instance, reports suggest that AI could increase global productivity by 1.2% annually, underscoring its potential to unlock growth. The technology is largely enabling businesses to automate routine tasks, enhance decision-making, and create personalized customer experiences. 

AI adoption in SMEs is growing, and currently, 42% of SMEs already apply AI in one form or another, mostly in customer service, sales, and marketing. However, for SMEs, the question would be how they could adapt to an economy that has become AI-driven. In this respect, SMEs have to invest in AI tools, support human decision-making, and also automate processes. Automation of repetitive processes can free up employees for more value-added tasks, and predictive analytics driven by AI can predict things far more accurately, allowing better resource allocation. Yet upskilling the workforce will also be integral since new jobs will emerge requiring a blend of AI literacy and domain expertise.

To prepare for the AI-driven economy, Visionet recommends that SMEs begin with small efforts, including areas where AI might deliver immediate value—to say, in data analytics, customer service, or supply chain optimization—later to be followed by human-AI collaborations, which will be the foundation for successful results.

  1. Can you share some success stories or case studies where data and AI have solved complex business problems or created new opportunities?

A success story is that of one of our global retail clients, for whom we provided AI-powered demand forecasting for inventory management. We have now seen a 15% overall reduction in stockout occurrences and 10% overall increase in sales. We have designed an AI-based fraud detection system with a 25% reduction in fraudulent transactions found in financial services, thereby enhancing customer trust. Another example is in the healthcare space, where our AI-driven patient analytics helped improve diagnostic accuracy by 20 percent, which led to better patient outcomes. In manufacturing, where AI was applied for predictive maintenance, it reduced downtime by 30 percent and boosted operational efficiency. In this way, these solutions not only addressed such complexity in the business but also unlocked growth opportunities hitherto unseen.

  1. How do you stay ahead of the curve in terms of emerging technologies and trends in data and AI?

We conduct research continually, form strategic partnerships, and actively engage with industry forums to stay ahead of emerging technologies and trends in data and AI. We also invest in innovation labs like Gen AI Studio, experimenting with cutting-edge technologies: generative AI and automation tools. Our teams upskill regularly, are involved in thought leadership, and work closely with technology leaders like Microsoft and AWS. This proactive approach puts us ahead of the curve and, consequently, in a position to continually provide quality solutions for the future needs of the client.

  1. What advice would you give to SMEs looking to adopt AI solutions but lacking the necessary resources or expertise?

It is being observed that, even though 72% of business leaders believe AI can provide a competitive advantage, many SMEs face barriers due to limited budgets and talent shortages. For those SMEs who are looking to adopt AI but lacking resources or expertise, the basics is to start small and utilize what is already in place, like cost-effective AI solutions. 

At Visionet Systems, we advise SMEs to better start with cloud-based AI platforms since they offer scalable and affordable options with a minimum huge investment in infrastructure. They can also look for help by partnering with AI service providers or tech consultants. Moreover, the SMEs need to upskill the existing staff by providing them with AI training programs and certifications, as employee upskilling is one of the keys to successful AI integration.

  1. How does Visionet's data and AI strategy align with the company's overall vision and goals?

Visionet’s data and AI strategy is central to its vision of becoming a data-first organization. We ensure that all services, accelerators, and products we deliver to customers are AI and Gen AI-enabled, driving innovation and operational excellence. By embedding AI in everything from IT services to domain-specific solutions, we enable our clients to leverage cutting-edge technology for improved decision-making, automation, and business growth. This approach aligns with our broader goal of empowering digital transformation and delivering measurable value across industries.

  1. What are some of the common challenges you face while implementing AI solutions, and how do you overcome them?

Implementation of AI solutions will face certain challenges in terms of data quality, incorporating them into legacy systems, and overcoming the resistance to change in organizations. We concentrate on the establishment of data control and protection policies, practices, and procedures so as to deal with this challenge. We also create AI solutions that will not require too many alterations to be made on the current structures. Stakeholder management is essential; herein we work with our clients to bring them on board early and help them understand the benefits that AI will bring. To add on, a phased approach to development increases deployment ease, reduces the risks, and increases the acquisition of desirability.

  1. Can you predict any upcoming trends or advancements in data and AI that SMEs should be aware of?

In the next few years, several important trends in data and AI will shape the scene for SMEs. AI democratization stands out as one of the biggest steps forward. As cloud-based AI services grow, small companies don't need big teams or lots of equipment to gain from AI solutions anymore. Studies show that by 2025, more than half of SMEs will start using AI services through cloud platforms. This will help them keep up with bigger companies by using AI to automate tasks, understand customers better, and run their business more.

Another new trend on the rise is AI-powered decision-making, where AI tools will go beyond simple automation to present real-time, data-driven insights. Already, 61% of SMEs use data analytics in their decision-making process, and the percentage is likely to grow with better AI tools. Also, by using predictive analytics through AI, SMEs can forecast trends, optimize supply chains, personalize customer experience, and thereby become agile in fast-evolving markets.

The other space that SMEs need to be responsive to is the adoption of generative AI. Generative AI, as found in models like ChatGPT or DALL-E, can potentially automate the content creation process, product design, and even software development, opening up new paths for innovation at lower costs for SMEs.

Finally, AI ethics and governance are becoming crucial considerations as AI adoption accelerates. 

For instance, 82% of consumers are concerned regarding the use of their AI-driven data by companies, which emphasizes the issue of trust and transparency. Hence, SMEs must update themselves with new data privacy and other regulations concerning ethical use of AI.




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