Zoomcar Standardizes on Observability Platform New Relic

New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced that, the leading marketplace for car sharing in emerging markets Zoomcar, has standardized on New Relic to help deliver superior customer experiences, drive business growth, and create a unified experience for its engineers. With a 90% share of India’s car sharing market and a strong focus on mobile experience, Zoomcar completed comprehensive research and selected New Relic for the significant cost savings provided over all other vendors; expanding its adoption of New Relic application performance monitoring (APM), and adding infrastructure monitoring, distributed tracing and browser monitoring to achieve affordable end-to-end observability.

As a pioneer in the car-sharing space, Zoomcar revolutionized mobility for over 5 million people across 45 cities worldwide. It’s cutting-edge platform allows users to book, unlock, and return cars without the need to meet owners face-to-face. One of the key factors that drove Zoomcar to choose New Relic was its ability to scale alongside Zoomcar's rapidly growing business.

Before New Relic, Zoomcar took a significant amount of time to detect problems and pinpoint exactly where they were coming from, due to having multiple open-source tools in their observability stack. They had limited visibility or end-to-end monitoring, with the siloed system causing engineers to spend much of their time finding the root cause of application issues.

“As a market leader in India’s car sharing industry, Zoomcar needs best of breed observability across its network, infrastructure and applications to drive system resilience, which is why New Relic is such a valued partner,” said Zoomcar Associate Director DevSecOps, Mohit Kumar.

“The New Relic all-in-one observability platform has been a core pillar of our growth and in delivering excellence to our customers. We are thrilled to continue to grow our partnership with New Relic, and see the continued impact of its data-driven approach,” said Zoomcar VP of Engineering, Vishal Ramrakhyani.

The New Relic all-in-one approach helps the Zoomcar team gain insight into the performance of its applications in real-time, with the addition of synthetics monitoring enabling applications to work and track better, and infrastructure monitoring creating stronger communication between all services; allowing the engineering team to identify trends and patterns that could impact system reliability. Zoomcar is also able to handle increased transaction volumes and expanding operational demands without compromising on performance or customer experience.

Implementations and benefits include:

• 50% reduction in backend service resource usage: The engineering team no longer experiences high memory usage or an unresponsive system by optimizing their resources and reducing cloud costs.

• 60% reduction in database CPU usage: Zoomcar has seen a significant drop in CPU usage (from 80% to 20%) since consolidating its observability needs to New Relic.

• 30% reduction in MTTD and MTTR: The engineering team improved their overall detection, acknowledgment, and resolution time.

• 4% increase in checkout volume: APM and customer dashboards allows the engineering team to seamlessly handle surges in end-user traffic, leading to a 4% increase in checkout volume.

• Increased productivity: By integrating New Relic alerts and AIOps within PagerDuty and Slack, the engineering team established SLOs and SLAs, empowering them to troubleshoot issues quickly.

• Customized innovation: New Relic dashboards have  driven tracking of daily engineering metrics like uptime and error rates across all micro-services, as well as daily product metrics like searches and bookings on the platform. Car performance, and the Zoomcar guest chat function is also monitored by New Relic, which creates seamless communication between the owner and renter.

“Zoomcar is an industry innovator, bringing best of breed car sharing services to Indian consumers,” New Relic Senior Vice President and General Manager, Asia Pacific & Japan Kris Day. “Keeping and staying ahead of the competition requires an all-in-one observability solution, and we are thrilled that the business has chosen to consolidate with New Relic to drive its future success.”