Editorial

Unlocking the Essence of Using Technology for Hospitality Business

In the last two decades, we have seen how the internet and information technology has revolutionized the hospitality industry. In India, where telephones were such a rarity, today the penetration of mobile phones and the internet has made communication so much faster, easier and convenient. Websites too have spawned and generated information for the benefit of guests and visitors. At the same time, the role and responsibility of hospitality managers and personnel has only increased!