Verint Recognized as AI Market Leader in APAC CX Platforms Guide

Verint®, The CX Automation Company™, has announced its recognition as an AI Vision and Capability market leader in the 2025 APAC Contact Centre CX Platforms with AI Buyers Guide. Published by global technology research and advisory firm CrayonIQ, the report establishes Verint in the top quadrant as an “Enterprise Transformer.”

 

“With one of the most mature AI agent portfolios in the market and a strong regional presence, Verint earned its leading position in our inaugural APAC Contact Centre CX Platforms with AI Buyers Guide,” said CrayonIQ’s Principal Analyst, Audrey William. “Verint’s strong customer base across regulated and high-volume sectors, expansive partner ecosystem and steady rhythm of innovation are setting the pace for CX transformation across the region.”

 

Among 17 vendors evaluated, Verint earned top market recognition for its AI vision and capability. The report applauds the company’s early focus on AI strategy, Verint Open Platform, significant customer deals across the globe and Engagement Data Hub with AI-powered bots.

 

Co-author, Michael Clark from CXTT Consulting noted, “The chief challenge is not selecting a platform for today but choosing a partner with the vision and capacity to embed AI across the enterprise tomorrow – Verint stands out in that category.”

 

“It's not easy to succeed in APAC; leaders like Verint have more than great technology – this is a given. They also have a culture of innovation, strong partner network and commitment to understanding each of the markets that make up APAC,” added co-author David Stone from Method and Momentum.

 

“We appreciate CrayonIQ’s recognition of our impact in Asia Pacific,” said Verint’s President of Customer Engagement Solutions APAC, Ady Meretz. ”The Enterprise Transformer designation affirms our ability to deliver faster, stronger and measurable business outcomes for customers worldwide.”