Study on Digital Workplace Future To Be Conducted by ISG

Information Services Group (ISG) (Nasdaq: III), global technology research and advisory firm, has launched a research study examining services and solutions related to the digital workplace of the future.

The study results will be published in a comprehensive ISG Provider Lens™ report, Digital Workplace of the Future - Services and Solutions 2019, scheduled to be released in November. The report will cover key trends in the digital workplace, including emerging technologies such as augmented and virtual reality, device leasing and device-as-a-service, and desktop virtualization and desktop-as-a-service.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and the portfolio of offerings available, while ISG advisors use the information to recommend providers to the firm's buy-side clients.

"The digital workplace of the future is a technology ecosystem that enables enterprise employees to securely access their data and applications anytime, anywhere, on any device or platform," Herrera said. "It aims to increase worker productivity and enable them to better connect and collaborate with fellow employees."

ISG has distributed surveys to more than 260 technology and service providers focused the digital workplace of the future. Working in collaboration with ISG's global advisors, the research team will produce six quadrants that represent the services and products the typical enterprise client is buying in the digital workplace of the future space, based on ISG's experience working with their clients. The quadrants that will be covered are:

• Digital Workplace Consulting Services, focused on workplace optimization strategies. Included are support for defining a workplace strategy, designing the architecture, creating a roadmap and validating the business case for transformation;
• Managed Services — Workplace Support, comprised of all the managed services related to the digital workplace, including next-generation service desks, field support, IT kiosks, chatbots and managed virtual desktop services;
• Managed Services — Mobility Support, related to secured device management, mobile application and content management, application deployment and accessibility related to employee roles;
• Unified Endpoint Management, covering smartphones, tablets, laptops and PCs and including complete enterprise mobility management;
• Cloud Workspaces — Desktop as a Service (DaaS), focused on delivering a complete desktop as a single interface through a highly standardized and productized offering delivered through the public cloud;
• Unified Communications and Collaboration as a Service (UCaaS), a delivery model in which communication and collaboration applications and services are outsourced to a provider and delivered over an IP network.

The report will cover the global digital workplace market and examine products and services available in the U.S., Germany, the U.K., Brazil, Latin America and the Nordic countries.

An archetype report will also be published as part of this study. This report, unique to ISG, is the study of typical buyer types of digital workplace services as observed by ISG advisors.