Swiggy Signs MoU With upGrad For Delivery Partner Education

Swiggy, India’s leading on-demand convenience platform announced the signing of a Memorandum of Understanding (MoU) to upskill delivery partners in collaboration with upGrad - one of Asia’s leading integrated skilling and lifelong learning majors today. The initiative will provide Swiggy’s delivery partners access to university-certified higher education programs and professional development certifications, tailored specifically for India’s frontline workforce

Many delivery partners are unable to pursue higher education and learning opportunities due to financial or personal constraints. With this collaboration, Swiggy and upGrad bring credible academic pathways at reduced costs, supported by need-based scholarships. In addition to this, Swiggy’s delivery partners can also learn from a curated Career Udaan Pack - a soft skills module covering communication, digital fluency, and workplace readiness and confidence, designed by upGrad  for last-mile delivery professionals.

Saurav Goyal, Senior Vice President- Driver and Delivery Org, Swiggy shared, “Our delivery partners are one of the key pillars of the Swiggy business, and we are deeply committed to creating opportunities that support their professional growth. With this partnership with upGrad, we aim to enable growth of our delivery partners by providing them quality and relevant learning opportunities. We believe that by combining formal upskilling opportunities with emerging tech certifications and soft skills training, this initiative empowers Swiggy’s 6.9 lakh-strong frontline executives with access to credible, sustainable career pathways. By bringing credible, job-relevant skills and certifications to this critical workforce, we are moving beyond just convenience. We are creating a sustainable ladder of opportunity that strengthens our partners' careers and fundamentally elevates India’s collective skilled advantage.”    

The initiative is built on upGrad’s tech-led online learning ecosystem and robust LMS infrastructure. More than a business collaboration, it reflects a national imperative - to make job-relevant learning and upskilling accessible at scale, and to recognise last-mile workers as a critical part of India’s formal skilling revolution.

Adding to the development, Anuj Vishwakarma, CEO - Higher Education at upGrad, said, “India’s demographic advantage can translate into true economic strength only if every section of the workforce - not just white-collar professionals, is empowered with access to quality education and job-relevant skills. Delivery executives, like millions of frontline workers across sectors, have long been excluded from formal upskilling pathways despite playing a vital role in the country’s growth engine. This partnership with Swiggy isn’t just about bringing missed learning opportunities back, it’s about recognising the untapped potential of a workforce that’s ready to rise. By equipping them with credible qualifications and essential workplace skills, we’re not only helping them move closer to formal employment opportunities, but also contributing to the making of a stronger, more future-ready economy. It’s time we shift the conversation from demographic advantage to skilled advantage.”