Paytm's Scan to Order Service Can Enable Consumers to Shop During COVID-19

Paytm's brand new innovation Scan to Order provides a safe, contactless food ordering & dining experience to millions of Indians eager to venture out post easing of the lockdown norms. Whether visiting star-rated hotel, gourmet restaurant, cafe, or neighbourhood eatery, take away joint, Paytm's QR code-based solution helps in maintaining social distancing and empowers restaurant owners to regain the confidence of customers.

The entire experience, right from going through the menu, placing an order to dining-in/take-away and making the payment has now become hygienic and safe. The user simply walks in the restaurant and scans the QR code from the Paytm app to browse the menu. All the user needs to do next is place the order and make the payment using his phone, thereby effectively avoiding the need to touch menu cards and minimizing interaction with the servers. To make it more convenient, Paytm Scan to Order supports each of the payment methods that include Paytm Wallet, Paytm UPI, net-banking, and cards and offers live order updates on the Paytm app.

Here is the step-by-step guide on how to use the Scan to order service

1. Scan the QR Code of the restaurant using Paytm app and check the menu
2. Add your favourite food to your cart by selecting 'Add' icon
3. Next, select 'Go to cart' option at the bottom. Apply promocode, if applicable
4. To complete the transaction, tap on 'Proceed to Payment' option

That's it. Your order is placed and you will be notified once the food is prepared. Paytm is offering 'Scan to Order' QR Code as a white label product to restaurants and food establishments so that they can use their logo, brand colour on the QR card, and it can be merged into their own brand pamphlets, hoardings, and signboards. Also, the company is having advanced discussions with multiple state governments urging them to make contactless QR based food ordering part of the standard operating procedure for opening food establishments.