o9 Named Customers’ Choice in 2025 Gartner Peer Insights Report

o9, a leading enterprise AI software platform provider for transforming planning and decision-making, has announced that it is the only vendor to be recognized as “a Customers’ Choice” in the 2025 Gartner^® Peer Insights™ Customers’ Choice for Supply Chain Planning Solutions. One of 16 other vendors included in the report, o9 was the only software provider that received scores that met or exceeded the market average for both Overall Experience and User Interest and Adoption based on aggregated peer feedback.

Furthermore, o9 received an overall rating of 4.8 out of 5 based on 54 reviews across product capabilities, deployment experience, support experience and sales experience. According to the report, 94% of the Company’s clients indicate a willingness to recommend the platform as of  July 31, 2025. o9 client reviews include: 

•  "1. Strong customer focus and extensive knowledge in the industry and domain. 2.  Collaborative implementation strategy to optimize legacy data flows and transform  business process. 3. Agile implementation with quick time to market release. 4. Great  partnership on change management and user adoption." - Associate Director,  Telecommunications
• "Success of any platform depends on its adaptability. This is one of the few platforms  where user adaptability is higher because it's easy to comprehend. which ultimately  gives the desired result i.e. reducing Inventory of Network with increased service level. I  must say this is must Have for any organization now !!” - Head of Supply Chain  Operations, Healthcare and Biotech
• "o9 came in and understood our problem statement and have designed a solution to  help us run a very complex supply chain. The design, build and execution of their  solution has been best in class from my experience.” - Associate Director of Supply  Chain Operations, Manufacturing

o9 attributes this recognition to the impact its clients across more than 30 industry verticals are  realizing through the use of the o9 Digital Brain™ platform, which connects planning and execution across supply chain, commercial and financial domains. This helps even the most  complex global enterprises reduce value leakage by making synchronized decisions and  improving outcomes for service, cost and growth. Throughout 2024 and 2025, o9 made  significant enhancements to the Digital Brain by introducing specialized AI agents and self learning models that help companies automate routine planning, identify risks and  opportunities earlier, and understand why plans deviate from execution through post-game  analysis. These innovations are helping clients shorten time to value, increase adoption and  execute with more resilience in today’s volatile environment. 

Chakri Gottemukkala, Co-Founder and CEO of o9, said, “We believe that being recognized as  the sole provider in the Customers’ Choice quadrant of the 2025 Gartner^® Peer Insights™ Customers’ Choice for Supply Chain Planning Solutions underscores the value our clients are  realizing with o9 in terms of faster impact, higher adoption and stronger execution. By bringing  next-generation AI agents and self-learning models into a single platform, we are empowering  our clients to build highly effective, boundaryless operating models that drive performance  excellence in highly volatile, fast-changing business environments.”