NovelVox Introduces BI-Enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers

Global software product house NovelVox has announced the launch of an intuitively designed iVision Plus Wallboards for the Cisco Webex contact center. The feature-rich Wallboard empowers supervisors and agents with self-management and enables them to take proactive actions to improve contact center performance.

NovelVox's collaborative and fully configurable iVision Plus Wallboards and dashboards are now available for Cisco Webex Contact Center. iVision Plus ensures Business Intelligence (BI) powered 360-degree monitoring that helps you to gauge agents' performance and make informed business decisions.NovelVox strives to deliver bespoke contact center solutions to boost agents' productivity and performance.

The BI capabilities of the Cisco Webex CC wallboard turn your complex data into valuable insights for more effective data analysis. The Smart Notification Engine helps you to create instant audio and visual alerts and notifications about threshold breaches through Email, SMS, and MS Teams. With 50+ in-built design templates, you can get a unified view of KPIs to motivate agents to do more and achieve organizational goals, efficiently and effectively.

NovelVox's Webex Wallboard and Agent Dashboard are above par vis-à-vis their competitors owing to their features, such as 50+ visually appealing wallboard templates for a real-time view of agent performance while allowing the agent to work as per their visual comfort. The Drill-down reports extracting specific data from high-level information enable to make informed decisions. The option to create instant audio and visual alerts about threshold breaches through Email, SMS, and MS Teams makes it easy to maneuver through the desktop, enabled by an extendable Drag and Drop studio environment. As many as 75+ 3rd party integrations ensure seamless integration with all Webex contact center-powered data, making it one of the most agent-friendly solutions.

NovelVox CEO, Amit Gandhi, quoted, "Supervisors cannot harness the agent's strengths due to the inefficiency of the Wallboards. This affects the agent productivity along with contact center performance. Being associated with Cisco for 14 years as a preferred partner, we take a major step forward to align our business strategy with Cisco's product strategy. We are focussed on making all our products compatible with Webex CC. Thus, we have launched Wallboards and Agent Dashboards for Cisco Webex Contact Center with the intent to motivate and engage agents to achieve more. Our fully-configurable and visually appealing iVision Plus Wallboard ensures that agents are always on track with their KPIs without getting bored by dull, plain, and boxy wallboard designs."