In a world where success is driven by customer experience, a Call Integration facility can be one of the factors that set one business apart from the rest. With keeping our customers first as the primary success factor, MyOperator announced integration of their super-efficient Customer Integration facility with global Cloud-Based CRM provider Salezshark. This thoughtful integration will significantly help their users cut down call handling time, drive operational productivity, maximize customer experience and increase revenues on a number of levels.
Aiming to bridge the gap between making/picking up phone calls to feeding it into the CRM system, MyOperator’s services will allow Salezshark users to increase call volume, gain better visibility into call activities and enhance customer interaction and drive operational productivity.
Mr Ajay Chouhan, Founder, SalezShark, added, “We are excited to partner with MyOperator to expand our portfolio of services for customers in India. MyOperator being a bootstrapped is a successful brand today and this amalgamation is a complement to SalezShark in India for offering end-to-end customer experience management tool”.
Ankit Jain, CEO & Founder-MyOperator, added, “One of the challenges with CRM systems in India is that once a sale is completed the automation stops. It is imperative to have a platform which helps in sophisticated customer engagement and communication. Customers often want more functionality and for the application to grow with them. We are delighted to partner with SalezShark as this integration allows having a comprehensive customer relationship management. “
With this partnership, MyOperator& SalezShark product offerings will emerge as a single, communication component.
Features of this Integration Include:
- Call Logs:
- Call Recording
- Call Transcription
- Add Notes During Call
- Notifications: Receive pop-up alerts
- Call monitoring
- Live Dashboard
- Performance Report
- Live Call Transfer
- Voicemail Facility
- On-Hold music-
- Web Call
The decision to integrate Cloud telephony within CRM was taken up after carefully analyzing the need for businesses to move at a fast pace, thus veering towards streamlined sales and marketing processes, better call center efficiency, reduction in expenses, increased market share and higher overall profitability. With this integration, Sales Reps can practically see every call activity their team has ever performed during the sales cycle. The call activities automatically populate in the sales CRM and show all relevant data in one window.
Salezshark Integration with MyOperator Telephony makes it a dynamic duo, which when combined is sure to demonstrate great results in leaps and bounds.
We strongly believe“When CRM is the life of the business; Cloud Telephony is the blood which pumps through the veins of the business for it to last longer.”