Infor Unveils AI Agents to Optimize Micro-Vertical Operations

Infor, the Industry Cloud Complete company, has announced an expansion of its suite of AI-driven solutions for micro-verticals, optimizing how technology can address the unique challenges across industries, from dairy producers and EV manufacturers to textile fabricators and more. Built natively on Amazon Web Services (AWS) with Amazon Bedrock to provide flexible access to high-performing Large Language Models (LLMs), the new Infor Infor Industry AI Agents, together with Infor Leap, a fast and cost-effective cloud migration offer—allow companies to quickly realize the benefits of the technologies they are heavily investing in.

Infor Industry AI Agents 

Infor Industry AI Agents are the only industry-specific, role-based AI agents built for manufacturing, distribution, and serviceindustries, designed to work alongside teams by managing and automating critical workflows. Combining Infor’s decades of hands-on experience with deep industry expertise, complete data, and governed orchestration, these agents are experts across a broad spectrum of industries and require minimal training before helping organizations achieve continuous process optimization in core operational areas such as projects, products, supply chain, and workforce operations.

• Optimize processes with micro-vertical expertise: Infor Industry AI Agents leverage Infor’s Industry Process Catalogs and Value Maps across eight key industries and their micro-verticals, giving the agents contextual understanding of industry processes, terminology, compliance factors, and KPIs for immediate customer outcomes. Agents are designed for exact processes within the industries they serve, helping purchasing employees in hospitals, distributors, or manufacturers drive efficiency out-of-the-box from day one. Infor agents can help drive efficiency out-of-the-box from day one because they are designed for exact processes within the exact industry they serve.

• Act with precision to support every role: Role-based agents draw on real-time enterprise data, including Infor and non-Infor systems. With unified data management transforming and enriching data in context, they provide logical, relevant recommendations for each user persona – whether buyers comparing supplier quotes, project managers assessing delays, or financial analysts reviewing receivables.

Infor Agentic Orchestrator

Infor Industry AI Agents are powered by the Infor Agentic Orchestrator, built on the Infor Industry Cloud Platform. It coordinates how AI agents interact with Infor and non-Infor systems, combining Amazon Bedrockfor model choice, LangChain for multi-step orchestration and built-in governance for security, auditability and explainability. Customers can scale from single-task agents to process-level agents that manage multi-step workflows, keeping every step transparent, traceable, and under human control.

Infor Leap Targets Migration Pain Points

To help customers move to the cloud and benefit from AI-driven solutions, Infor is launching Infor Leap, a cloud migration offer addressing implementation delays and budget overruns. A recent Forrester Total Economic Impact studyshows that 74% of high-performance IT leaders cite ERP modernization as a priority to drive agility, innovation, and operational resilience. Infor Leap is a new offer designed to reduce time-to-value for companies that currently rely on on-prem IT infrastructure. 

Leveraging Infor’s proven methodologies, Infor Leap helps customers to confidently invest in migrating their infrastructure to the cloud with a “love it or leave it” opt-out clause. The offer also includes assurances, such as:

• On-Time Delivery: Ensures ERPs are online within a fixed timeline using data-first, prescriptive methodologies and pre-built best practices.

• On-Budget Implementation: With a fixed-fee pricing model, customers avoid scope creep and ballooning costs – challenges that too often slow down mission-critical technological enhancements. 

• Value Realization: Customized implementation strategy ensures optimal investment while minimizing operational and financial waste.

Infor Process Mining Enhancements

Infor is elevating its process miningcapabilities by integrating AI to enable faster, smarter decision-making and greater operational efficiency. These additional features are designed to provide control, clarity, and speed to drive end-to-end continuous business process improvements with integration across Infor Industry CloudSuites. Enhancements include generative AI tools to automatically generate clear, contextual process summaries and remove the need for manual interpretation, new customization tools for dashboards to ensure precision and quality, and enhanced filtering options to dive deep into process performance.  

Quotes

Customer Quotes

“What I value most about Infor Process Mining is how quickly it delivers insights for our Process Improvement team,” said Randy Yoho, IT Manager, State Electric Supply. “Instead of waiting weeks, we now identify critical process issues in just a day or two, cutting the time by 86%. That means we act faster which has already resulted in customers receiving shipments faster from five days to two and speeding up customer payment from seven days to three.”

“Infor’s Industry AI Agents and GenAI Assistant have the potential to redefine how we operate. By streamlining processes, reducing manual effort, and delivering instant access to real-time insights, they can empower every level of our organization, from the shop floor to leadership, pushing us to work smarter.” said Jennifer Terry, Information Systems Manager, Xpress Boats. “What excites us most is not just the efficiency these tools unlock today, but the way they’re helping us think bigger and reimagine the future of our operations.” 

"Infor’s Industry AI Agents have the potential to significantly enhance ERP functionality—delivering faster access to information, quicker issue resolution, and improved customer satisfaction,” said Shen Lu, CIO, Gellert Global. “By automating repetitive tasks, these agents enable employees to focus on higher-value work that drives organization growth and competitive advantage. Although we are still in the early stages of testing and Infor’s development is ongoing, the potential we’ve seen makes us excited about a promising future ahead."

Infor Quote:

"Our new suite of solutions allows customers to harness the power of AI with purpose and precision,” said Kevin Samuelson, CEO, Infor. “When deployed strategically, AI can help organizations thrive and prosper amid the growing number of challenges across industries. But it's crucial to do it right: companies that implement generic AI tools without industry-specific context will lose valuable time and money they often can't afford.”

Analyst Quote:

“The AI age is ushering in new ERP products that leverage AI technology to enhance and augment the functionality,” said Mickey North Rizza, IDC, Group Vice President, Enterprise Software. “Be it AI-enabled workflows with assistants and advisors or agentic AI, such as Infor Industry AI Agents, ERP systems are advancing quickly. With new capabilities that augment business processes with more intelligence, to bringing in more data to the front end of the decision-making, to becoming more autonomous in actions, AI is empowering ERP systems as a better optimized technology resource for the organization.”