Garmin Strengthens Customer Support in India with Updated Service Policy across All Models

Garmin, a global leader in GPS technology and smart wearables, has further strengthened its commitment to Indian consumers by expanding its 2-Year Warranty Program (Exclusively for India). With the addition of the newly launched Forerunner 570 and Forerunner 970 to the warranty portfolio, Indian customers can now enjoy extended peace of mind and seamless service support on an even broader range of devices.

This customer-first initiative applies to all Garmin wearable models launched in India from January 2024 onwards, including popular devices such as the Forerunner 165, Fenix 8, Enduro 3, Vivo active 6 and Instinct 3. The 2-year warranty reinforces Garmin’s focus on delivering enhanced value, reliable support, and superior ownership experience to Garmin users across the country.

To ensure a consistent and high-quality service experience, Garmin’s Exclusive Distributor in India AMIT GPS & Navigation has also introduced updated service guidelines for devices purchased outside India. While support remains available and same as for units purchased in India, units purchased outside the country will now be subject to Government mandated applicable GST, import duties, and Additional local service charges in India.

As Garmin’s distributor, AMIT GPS & Navigation are ensuring that customers are fully informed proactively about their service rights before they take a decision to purchase their device in India or overseas since some similar Garmin products purchased overseas may not be compliant with Indian Laws.  By streamlining Indian service operations, Garmin encourages consumers to enjoy & benefit from the ease and advantages of purchasing Garmin Products through its authorized channels in India which are fully compliant with the Local laws of the country.

All service operations in India are handled by Garmin’s official partner, AMIT GPS & Navigation, ensuring prompt, professional, and dependable support for every Garmin device like Watches, Cycling Equipments, Handheld GPS, Golf Equipments, Marine Equipments, Dash Camera, etc. out of which some fall into the category of repairable products, while others are included into the categories of replacement products from their Authorized service center in Delhi.

To ensure seamless customer service and repair / replacement in India, Garmin has been working tirelessly to advise its customers to not buy phased out products from any channel even if they claim to provide warranty, which can be checked here online  https://www.garmin.com/en-US/c/sports-fitness/discontinued/?sorter=productName-asc&currentPage=1 and in any case not to use the services of Authorized Dealers / unauthorized dealers and / or any third-party vendors to open / tamper / repair watches which then like in the case of other consumer products will render the official warranty null and void. It will also negate the right to any discounts (Repair Rate) / special rates in the case of repair of watches or any eligibility of exchanging a watch (in the replacement category) while through service center, if the product itself has not been phased out by Garmin. To safeguard their investment and ensure reliable performance, Garmin continuously encourages its customers and Garmin watch owners to seek service support exclusively through Garmin’s authorized service center in India. 

This latest update reaffirms Garmin’s continued commitment and investment in the India market through its unwavering dedication to creating a more rewarding ownership experience for its growing community of active users.