Freshworks Unifies Global Sales Organization to Accelerate Growth

Freshworks Inc. the leading provider of uncomplicated AI-powered software, today announced leadership changes under its CEO and President Dennis Woodside.

With employee experience at the forefront of our strategy and revenue growth plans, the Company has decided to unify its global sales organization under its current Chief of Global Field Operations, Ian Tickle.

“By unifying our sales organization under a single leader, we believe we can accelerate growth and deliver exceptional value to our global customer base,” said CEO Dennis Woodside. “Ian has a proven track record and played a significant role in Freshworks outperforming for the last five consecutive quarters, underscoring his ability to consistently drive high-impact results.”

Tickle will serve as the Company’s Chief Revenue Officer effectively immediately. He will be responsible for overseeing all sales, customer success and customer experience functions. Tickle has been Freshworks’ Chief of Global Field Operations for the past year and prior to that, he led the field sales group for Europe. During his tenure with Freshworks, Ian has built a true field and enterprise selling machine.

Prior to Freshworks, he was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle. Throughout his career, Tickle has demonstrated expertise in scaling global sales operations, driving revenue growth in competitive markets, and leading organizations through critical transformation initiatives.

As a result of this decision, Chief Integrated Customer Growth Officer Mika Yamamoto will depart Freshworks.

Freshworks recently announced in their Q4 and full year 2025 financial results that the company achieved profitability and record free cash flow generation, and raised revenue estimates for fiscal year 2026. The Company today is reaffirming its financial estimates for both the first quarter ending March 31, 2026, and the full fiscal year ending December 31, 2026, as previously communicated on February 10, 2026.