ConvoZen.AI Wins IndiaAI Innovation Challenge, Among Top 30 Startups

ConvoZen.AI, an state-of-the-art Conversational AI solution  developed by NoBroker, has been recognized as one of the top 30 startups out of over 900 applicants in the prestigious IndiaAI Mission, an initiative by the Government of India.

As part of this recognition, ConvoZen.AI has been awarded a grant of ₹25 lakhs, presented by Ashwini Vaishnaw, Minister of Electronics and Information Technology.

This milestone underscores ConvoZen.AI’s commitment to leverage conversations (calls, emails, chat) for intelligence and enable human-like bots to take customer service to the next level with the use of AI. In the next phase, ConvoZen will begin pilot projects with various government departments, helping them integrate AI into their operations and workforce. This collaboration marks a crucial step in making advanced AI accessible and beneficial to millions across the country.

ConvoZen.AI is a powerful, agentic AI platform that has already been rigorously tested across diverse industries, including BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce. Initially developed to address NoBroker.com’s large-scale customer engagement challenges, the platform now operates as a SaaS product, offering enterprises an advanced suite of AI-driven features. 

Built on 45,000+ hours of real contact center data, ConvoZen’s in-house Gen AI models excel in understanding vernacular speech with high speed, accuracy, and cost efficiency. ConvoZen is natively built for conversational languages, excelling in automatic speech recognition (ASR) and natural language understanding (NLU). It supports multilingual conversations, dynamic language switching (e.g., English to Hindi), and human-like tonality with low latency.  Offering a broad spectrum of capabilities across Contact Centre Automations, Customer Analytics, Performance Management & Real Time Voice Agents, ConvoZen becomes a single stop platform for all customer engagement intelligence. Additionally, it allows businesses to create customized customer experiences through voice and non-voice interactions, such as Whatsapp Bots and Voice Agent Assistants.

The platform enables: 

• Human-like AI virtual agents that can interact with your customers on inbound and outbound for both voice & non voice operations.

• Automated QA, compliance monitoring, and coaching tools

• AI Audit and Scoring of 100% of customer interactions across calls, emails, chats

• AI-powered telephony stack and campaign execution tools

Convozen.AI is already powering customer success across diverse sectors. Companies like Cars24(automobile), Leapscholar, Zell Education, Jaro(EdTech sector), Lendingkart, Tata AIG, Gromo (Financial services sector), and TBO (Travel sector) have effectively integrated Conversational AI into their business operations.

India AI team commented on the development, “We see significant potential in ConvoZen AI’s multilingual voice assistant models to drive impactful AI-powered solutions across India’s diverse population. With models fine-tuned for conversational use cases, their technology could help us scale initiatives like citizen support and awareness via phone, WhatsApp, and other platforms.”

The Indian government, under the leadership of Prime Minister Shri Narendra Modi, has demonstrated a strong commitment to integrating artificial intelligence into governance and various sectors to enable socio-economic transformation.

“ConvoZen.AI was built with the vision of simplifying and scaling customer interactions using AI. This recognition by the Government of India validates our commitment to innovation and impact.  Following this recognition, ConvoZen.AI will now enter the next phase, where it will conduct Proof of Concept (PoC) implementations across multiple government departments and we are excited to demonstrate how AI can drive efficiency, enhance citizen engagement, and streamline workforce operations. With a focus on intelligent, data-driven insights, ConvoZen is committed to transforming customer service experiences across the Indian market,” said Akhil Gupta, Co-founder & Chief Product and Technology Officer, NoBroker/Convozen.AI.

With this recognition and government collaboration, ConvoZen.AI is set to work with WhatsApp to provide bots which will play a pivotal role in India’s AI adoption journey, driving real-world impact at scale.