Case Study: Australian Military Bank Deploys Infosys Finacle for Efficient Digital Transformation

Australian Military Bank (AMB), one of Australia’s longest serving mutual financial institutions, and Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys (NYSE: INFY), announced the go-live of the Finacle banking solutions suite to drive AMB’s ambitious digital transformation program. The comprehensive, Australia ready digital banking solution stack, has been implemented in a fully SaaS model, hosted out of Infosys datacenters in the country. Finacle has enabled AMB with significant operational benefits and cost efficiencies, along with enhanced security and scalability. AMB is now able to provide both its staff and members, a world-class banking experience, equal to or better than leading global banks.

The Finacle solution stack replaced AMB’s legacy systems to enable the bank to keep pace with new technology developments and allow a speedy response to market demands. Additionally, the Finacle solution enables open application programming interfaces (APIs) that overcome limitations for the bank’s ability to work effectively with ecosystem partners.

John Ford, Chief Executive Officer, Australian Military Bank, said, “At AMB, we aspire to be a great niche bank by transforming into a modern, nimble, new age digital bank. We chose Infosys Finacle so we could easily adapt to the dynamic and complex banking landscape while serving our members’ financial needs in a secure manner. The openness of Infosys Finacle means we can readily meet emergent regulatory and customer demands. The Infosys team displayed an exemplary commitment to helping us not only go live in a very short time but also support ongoing service enhancements. It has been a true partnership to get to this point and positions us well for the future.”

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Sanat Rao, Chief Business Officer, Infosys Finacle, said, “Australian banks have been quick to realize that banking tomorrow will look fundamentally different from today. As one of the early adopters in the Australian Mutuals segment to make a truly digital transformation, AMB is clearly pioneering a path and we are proud to be the bank’s partner of choice in their change journey. This successful implementation underlines Finacle’s readiness to enable Australian Mutuals with a proven, fast and low-risk truly digital transformation, easily on the cloud.”

Key Highlights of the Deployment:

• The entire implementation of the Finacle solution stack, including core banking, origination, payments, and channels, was completed in just 10 months, providing feature-rich, truly digital retail banking functionalities for AMB.
• Since go live, the bank has been processing on average of 40,000 mixed transactions per day, along with 22,000 card transactions and close to 7,000 composite payments transactions on average per day.
• The new origination system has helped the bank make the origination process simpler and drive the creation of a pipeline of over AUD61 million worth of loans during just the first-month post go live.
• AMB is now able to onboard new members and open accounts, complete with transactions enabled, within minutes. The bank has signed up close to 3,000 new accounts across different account types since go live.
• The new Internet Banking & Mobile Banking channels have seen a 46% increase in registrations and more notably a 116% increase in the Mobile App registration.
• For the first time, AMB users have access to an integrated Personal Finance Management tool which enables among other things budget creation, goal settings and ability to track spends.
• Cutting-edge localization capabilities in the solution, including 16 integration touch points, have empowered AMB to establish seamless end-to-end integration with major allied services providers and key partners such as credit bureau, ATM providers and payments solution providers. The Finacle solution also provides the bank out of the box capability for required regulatory reporting.
• The solution is hosted out of Infosys datacenters in Australia that conform to ISO-27001 standards for information security. The application has also been certified as being PCI-DSS compliant.