Ameyo, a leading provider of Omnichannel Customer Engagement Technology today revealed business results from FY 19-20, a year during which the company grew at 30% with 27% EBITDA to reach a turnover of Rs. 90 crores.
Over the last few years, Ameyo has been pivoting its revenue model from licenses to a subscription business with 50% recurring revenue of Rs. 45 crores in FY 19-20.
The firm has a presence in 60+ countries with international business contributing to almost 43% of the turnover at Rs. 38.4 crore
Commenting on this growth, Bishal Lachhiramka, Co-founder & CEO, Ameyo, mentions, “Ameyo has continued to grow at a steady pace with profitability, thanks to our focus on creating products & solutions that provide value to our customers. With COVID-19 and the focus on digital transformation, our growth has been accelerated. We will continue to focus on creating solutions for the unique problems of emerging geographies.”
During Q1, 2020, Ameyo grew its customer base by over 100 percent, adding HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), The Muthoot Group, Vistaprint, and many more.
Ameyo recently launched the RBI compliant Video KYC engagement platform with omnichannel capabilities that allow the Regulated Entities (REs) to reduce onboarding drop-offs by 20% and reduce the cost of KYC by 90%. The solution is built for scale and operates even at low internet bandwidth and a variety of devices to target the masses.
Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo, adds, “Contact centers are going to play a pivotal role in the post-COVID-19 times, as they provide the last line of human to human interaction between brands and consumers. We are very bullish about the next wave of growth with our new product launches that enable brands with remote solutions for Sales, Onboarding, Customer Service, and Collection use cases.
In the near future, Ameyo plans to launch a series of solutions in the AI space using their own IP as well as by partnering with market leaders in the space. The firm has invested in AI to use sentiment analysis in the routing of interactions and is planning to use it for three main purposes i.e. Intelligent Routing, Assisted Service, and Quality Monitoring.
Geographically they will continue to expand into newer markets in Southeast Asia, ME, and Africa and have recently also entered the markets of South Africa, Ethiopia, Egypt, Bahrain, and Vietnam.
The 400+ employees strength company initially started off with solutions for contact center channels like voice and email but today they are catering to all social media and chat platforms like Facebook, WhatsApp, Google Play Store, Instagram, Twitter, and Viber.