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LLM

Olivier Jouve, chief product officer at Genesys. Technology For SMEs

Genesys Leads Forrester CCaaS Q2 2025 in AI, GenAI and LLM Support

Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, Genesys has a market-leading vision to provide a broad AI-powered experience orchestration platform” and “Genesys Cloud CX is a best fit for brands that want a modern, highly scalable platform with advanced AI capabilities.

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