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Insurance Tech

Thompson P. Gnanam, 3i Infotech InFocus

3i Infotech Bags Rs. 12 Crore Digital BPS Transformational Deal with An Indian Insurance Company

The contract is spread over three years and the process will be delivered from their new centre at Hyderabad. As part of the deal, the company will be driving customer experience transformation through its integrated omni channel contact centre platform with automated service quality automation and end-to-end business process management linked to the client’s business KPI.

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