Gurjodhpal Singh

PayU Assist Made 70% Reduction on Merchant Queries and 95% Consumer Queries

PayU Assist - an automated customer service experience - has achieved a remarkable 70% reduction in weekly merchant queries and 95% reduction in retail buyer queries, since its launch last year. The average resolution time for queries has lowered from 25 hours in September 2019 to as low as 2 hours in December 2019, ensuring that businesses face as little delay as possible.