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Email Communication

Rajdipkumar Gupta, Route Mobile Technology For SMEs

Importance of Omnichannel Communication with Voice, SMS & Email Notifications

As Email, SMS, live chat, voice as key customer touchpoints, the brand will have to share customer conversation across different departments, such as marketing, sales, commerce and customer service platforms. Simply being where customers are located does not matter, but knowing who they are and personalising the messaging along with where they are located makes a difference. Considering customers as individuals, analysing their records, understand how they interact and knowing their interests and preferences is the key.

By SMEStreet Desk
logoDec 24, 2019 06:35 IST logo 3 Min read
'Email can Bring Greater Business Efficiency & Better Collaboration for any SME' Technology For SMEs
'Email can Bring Greater Business Efficiency & Better Collaboration for any SME'
By SMEStreet Desk
logoOct 31, 2014 22:04 IST logo 5 Min read
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