Food Aggregators

NRAI Urged CCI To Intervene in Zomato and Swiggy's Business Practices

According to the NRAI, the anti-competitives actions of the aggregators include bundling of services, data masking, exorbitant commission charges, price parity agreements and deep discounting, which forces the restaurant partners to give discounts to maintain appropriate listing, exclusivity of listed restaurants and violation of platform neutrality, vertical integration along with lack of transparency on the platform.