Treebo Hotels launched a new mobile app called ‘Hero’ aimed at tapping into the traditional offline sales channels, thereby expanding its customer base and creating new avenues for sales. With the Hero app, Treebo aims to target intermediaries like auto-rickshaw and cab drivers, individual agents, small shopkeepers, and others who typically operate at airports, railway stations, and bus stands. These intermediaries often help customers arriving in the city with their travel bookings, since many of these customers do not make prior bookings.
By bringing this traditional offline activity into the formal online space through ‘Hero’, the brand targets to drive higher awareness about its quality services and amenities through the direct recommendation of these intermediaries. It will thus allow Treebo to tap into a new customer segment that has conventionally transacted with and trusted these offline intermediaries only.
Commenting on the launch, Sidharth Gupta, Co-founder of Treebo Hotels said, “As a hotel chain we have always used both online and offline channels to drive sales for us, and we have deployed technology to drive convergence between them. With the launch of Hero we are tapping into another potent sales channel – the local offline intermediaries. We are not only excited about welcoming a new set of travelers who book through such intermediaries but also about creating opportunities for such micro entrepreneurs to enhance their incomes and become part of the digital economy.”
The app will also create a new way of income generations for urban, educated individuals seeking part-time employment, like homemakers, college students, retired individuals and even those looking to supplement their income.