Tata Power-DDL Launches Smart Interactive Bills and SANLAAP - A Virtual Hearing Platform

Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi urges its consumers to make ‘Samajhdari Ki Choice’. Samajhdari Ki Choice is an umbrella campaign under which Tata Power-DDL aims to educate its consumers about sustainable practices, energy conservation methods, benefits of smart meters, roof top solar installations, digital service options etc.

In line with company’s vision of providing better& smarter customer services, and increased focus towards digitization, the company has come up with a fresh bouquet of offerings. Some of these offerings include:

1.    Smart Interactive Bill:

The smart interactive bill is a new avatar of the erstwhile interactive bill laden with features like: Subsidy Calculator, Billing Details, Service Request, Important Information Request like - Know Your Tariff and Total Energy Charges, Know Your Meter Video, Your Profile - Email & Contact Number of Consumer; Billing Analysis, Payment History, Consumption Pattern, Payment Centres & Schemes/ Offers Section, Complaint Registration, Smart Meter Alerts and Chatbot Integration.

The link for the interactive bill will be shared via SMS and on Whatsapp for consumers who have opted for e-bill.

2.    Sanlaap- Virtual Hearing for New Connection

Under this initiative, the hearing for New Connection Applicants would be carried out through online mode. This is a special contactless service, launched for the safety of the consumers. Consumers can simply book their appointment on: https://www.tatapower-ddl.com/bookappointment/appointment/bookappointment.aspx

3.    Value Added Services

In view of the changing dynamics & customer preferences, the company has created a dedicated web page, Smart Niwas for delighting its customers with ‘behind the meter services’ and providing a one-stop solution to help them optimise their energy usage. Smart Niwas offers home automation solutions that can be controlled& operated remotely simply using a smartphone or a tablet. Section Link: https://www.tatapower-ddl.com/smartniwas/overviewNew

4.    New Connection Status Tracker

The notification tracker module is a single window platform to know current status, reason for suspension if any, upload deficit documents and even book online appointment for hearing. It has been benchmarked against industry standards.

Link: https://www.tatapower-ddl.com/customer/complaint/view-current-status-Request.aspx

Apart from these, the company has also strengthened other services like subsidy calculation, tracking of consumption for smart meter consumers, updation of contact details etc., prioritising consumer convenience and safety during the ongoing pandemic.

Commenting on the initiative, Mr. Dwijadas Basak, Chief- Commercial, Tata Power-DDL said, “Sustainability is the need of the future. As a Utility of the Future, we are focussed on amplifying our digital offerings and becoming a green and sustainable energy utility. Digital modes not only help to establish a two-way communication with our consumers but also help in addressing their issues on a real time basis. With the augmentation of our customised offerings, we are encouraging the shift from consumers to prosumers.”

Tata Power Delhi Distribution Limited has always been proactively focused to become a fully digital and networked utility and empower its 1.7 million consumer base. The company has always been a frontrunner in adopting smart and sustainable technology solutions. The shift from prosumer to consumer empowers electricity consumers to gradually turn into producers through initiatives like solar rooftop installation etc. The continuous efforts of the company towards enhancing consumer experience through technology and digital platforms such as Mobile App, Website, Smart Meter Portal, SAMVAAD App, and Digital Services like Chatbot have helped it sail through the coronavirus pandemic without disruptions because it was fully prepared to face the adversity.