Zoho CRM Launches Zia Voice, Innovative Conversational AI for Sales Teams

Zoho unveiled Zia Voice, the first conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho's AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment.

The company also introduced Catalyst—a set of capabilities that allow larger and complex businesses to build their own mobile and web apps and additions to Zoho CRM, on existing Zoho infrastructure, to serve their own businesses uniquely. In addition, new features in Zoho CRM like Translations and Portals add to deepening their enterprise focus.

"We are delivering the first conversational AI for CRM, with Zia Voice" said Mani Vembu, COO, Zoho Corp. "Zia's enhanced AI capabilities will now help salespeople sell smarter, with contextual assistance and access customer information through a powerful voice and chat interface."

Zia can now talk to sales teams, and help them do a lot more.

Interactive voice and chat-bot: From answering questions on everyday CRM information like new leads created, average deal revenue, or even monthly forecasts to practical traffic status, Zia converses with salespeople via simple chat and voice messages.

Lead and Deal Prediction: Zia analyses interaction patterns and the progress of a lead or deal in the pipeline, and suggests the probability of its closure. This helps salespeople spend their time on deals that are more likely to close.

Email sentiment analysis: Zia makes sense out of the scores of emails that a salesperson might receive every day. Every email is analyzed to discover the relevant positive or negative sentiment. This helps salespeople identify critical emails and address them first.

Alerts for the best time to contact: Zia gives salespeople real-time updates about when they are most likely to reach their prospects. This increases their chance of connecting with leads and reduces the time spent on unanswered calls.