The concept of service-oriented governance structure is the soul driver smart cities. Where citizens are the prime beneficiaries of the entire smart city concept, their feedback and services delivery holds prime importance ins the success of the smart cities. Gaia helps Smart Sites optimize operations, improve efficiency, reduce costs, and impact business growth and customer experience through tech-enabled solutions. Gaia Smart Feedback platform provides insights-as-a-service, bringing data from users, sensors, and digital channels to get real-time visibility and deep analytics into the last mile. In an exclusive conversation with Faiz Askari of SMEStreet, Amrita Chowdhury is Co-Founder of Gaia explained some key trends in this domain and also highlighted what drives Gaia to catalyse services delivery in Smart cities. Amrita leads Business & Marketing functions at Gaia.
She is responsible for leading the solutions team for Smart Sites and Smart Cities, blending IoT, ICT, AI/ML, and analytics to provide insights.
Here is an edited excerpt:
How important are smart cities to a developing country like India?
“Citizens expect an improved quality of life and better economic opportunities. Smart city projects bring together initiatives that combine urban development with technology enablement, hence are needed for the critical redesign, development or revitalization of our cities.”