DGFT Creates Russia-Ukraine Trade Helpdesk

In the wake of the Russia-Ukraine crisis, the Department of Commerce Directorate General of Foreign Trade (DGFT) has set up a helpdesk to support and seek suitable resolutions to issues related to India’s International Trade in this regard with immediate effect.

Issue can reported directly over email to: dgftedi@nic.in with the subject header: ‘Russia-Ukraine Trade Helpdesk’, or call the Toll-Free No at 1800-111-550.

This move has been undertaken to monitor the status and related difficulties being faced by stakeholders on Russia/Ukraine trade related issues, and Export-Import community can also submit details of their issues on the DGFT website.

Firstly navigate to the DGFT Website (https://dgft.gov.in ) -- > Services -- > DGFT Helpdesk Service, and ‘Create New Request’ and select the Category as ‘Russia-Ukraine’.

The status can be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would be generated for immediate intimation as and when the status of these tickets are updated.

a weekly meeting with concerned exporters/importers/other trade stakeholders will also be held by DGFT & FT(CIS) division of Department of Commerce every Monday at 3 pm IST via Video Conference.

DGFT will also be hosting a video conference to flag specific issues and concerned stakeholders are expected join the meeting.