Zeno Health Rolls Out Pan-India E-Commerce Medicine Access

Zeno Health, one of India’s leading omnichannel pharmacy networks, today announced the nationwide launch of its e-commerce platform delivering high-quality, affordable medicines to doorsteps across 23,000+ PIN codes. This milestone marks Zeno’s transformation into a nationwide healthcare enabler, using digital reach to bridge India’s persistent medicine access gap; from metro cities to remote villages.

In India, households still shoulder nearly 39.4% of total healthcare expenses out‑of‑pocket, according to the latest National Health Accounts released by the Ministry of Health and Family Welfare, reflecting an ongoing and heavy financial burden. The high cost of medicines continues to force many families to skip or delay treatment, especially in underserved regions where access remains limited and affordability is still out of reach.

At the same time, digital health access is emerging as a critical equaliser. India’s e-commerce sector is witnessing a massive boom, with the market expected to grow from USD 70 billion in 2022 to USD 325 billion by 2030, driven by increased internet penetration, rising consumer confidence, and growing digital adoption. The surge is especially prominent in Tier 2 and Tier 3 towns, where online platforms are fast becoming essential gateways to vital goods, including medicines.

Zeno Health’s pan-India delivery launch directly confronts this dual challenge of affordability and availability by offering genuine, high-quality medicines at significant savings, delivered to over 23,000 PIN codes. This isn’t just a logistical expansion, it’s a bold step toward fairer healthcare access and ending systemic barriers. To enhance last-mile efficiency, Zeno is also investing in air shipment facilities across 7,000 PIN codes, enabling faster delivery of essential medicines even to remote locations. And to make the buying experience even more reassuring for users, the company offers a no-question-asked return policy, giving customers the flexibility and confidence they need when ordering medicines online.

“Our launch today isn’t about business expansion, it’s about rewriting what access to healthcare means in Bharat,” said Girish Agarwal, Co-founder and COO, Zeno Health. “A major barrier for consumers today is not finding all their medicines in one place, especially for elderly chronic patients juggling multiple prescriptions. With 60,000+ SKUs, Zeno ensures a seamless, high-fill-rate experience. No more app-hopping or pharmacy runs, we bring the entire pharmacy to your fingertips. This isn’t just about deliveries; it’s about dignity, affordability, and access. Whether you're in South Mumbai or rural Jharkhand, your treatment shouldn’t depend on your PIN code.”

What sets Zeno apart is its sourcing model. By cutting out intermediaries and procuring directly from WHO-GMP and FDA-certified manufacturers, Zeno eliminates inflated margins and passes savings to consumers. These medicines, many of which are also produced under Zeno’s own high-trust private label, GoodAid, meet the highest quality benchmarks while remaining significantly more affordable than other available options.

Founded in 2017 by IIT Bombay alumni Siddharth Gadia and Girish Agarwal, Zeno Health has grown into a trusted brand for transparent pricing, premium quality, and patient-first culture. With over 30 lakh customers and ₹1,000 crore saved on medicine costs so far, Zeno anchors its hybrid model in both strong retail presence and digital access to ensure that affordability and reliability reach every corner of India.