Lufthansa honored with World Airline Awards 2025

Lufthansa is the world's most family-friendly airline. This prize from the World Airline Awards 2025 was presented today by the market research institute Skytrax at the Paris Air Show. The Lufthansa First Class Terminal in Frankfurt was also named the world's best First Class Lounge. Austrian Airlines and Eurowings also received one of the coveted prizes - the award for "Best Airline Staff in Europe" went to Austrian Airlines in Vienna and Eurowings was named "Best Low Cost Airline in Europe". Skytrax, a market research institute specializing in aviation, had previously surveyed 22.3 million passengers from well over 100 countries worldwide.

"Lufthansa attaches great importance to ensuring that all guests on board feel comfortable with us - from Economy to First Class. I am therefore particularly pleased that we have received the award for the world's most family-friendly airline and at the same time for the best First Class lounge," says Heiko Reitz, Chief Customer Officer Lufthansa Airlines. "Above all, Lufthansa's unsurpassed hospitality is also premium. In particular, our colleagues in the cabin, cockpit and on the ground can be very proud today. They are the ones who fulfill our promise of quality day after day."

Traveling with children  

Lufthansa attaches great importance to ensuring that its youngest guests also feel comfortable on board. The airline therefore offers specially created kids' menus prepared by the chefs at Gate Gourmet. The menus belong to the "Special Meals" category and can be pre-ordered by passengers free of charge up to 24 hours before departure. The offer applies to all classes on long-haul flights and to Business Class on short-haul flights.

The trays are lovingly designed with colorful illustrations of the Lufthansa mascots "Lu" and "Cosmo" and the menu card invites young passengers to puzzle and color while they playfully learn how an airplane flies.

Lufthansa has also introduced a new range of children's toys on board. From cloud-shaped cuddly blankets for toddlers to puzzles and the game "City, Country, Flight", there is something for every taste and every age. There is also a portfolio of coloring pages featuring Lu and Cosmo, which can be accessed via the Lufthansa eJournals homepage. Young passengers will also find magazines for children and teenagers in various languages. The in-flight entertainment program for children includes a large selection of films, series, music, audio books and podcasts. Children can also look forward to special amenity kits and, from summer 2025, new year-round "Best Friend" children's boarding passes.

Travel in Lufthansa First Class

The separate First Class terminal in Frankfurt with limousine transfer directly to the aircraft and personal assistant, which has been named the best First Class lounge in the world, is emblematic of Lufthansa's premium offering.

Since the beginning of the year, traveling in Lufthansa's top class has become even more exclusive. The new Lufthansa Allegris First Class on long-haul aircraft can be experienced in the summer timetable on flights from Munich to San Francisco, Chicago, San Diego, Shanghai and Bengaluru and sets new standards with two individual suites and the extraordinary Suite Plus: guests can heat or cool their almost one meter wide seats in the individual suites according to their personal needs. The separate cabins with ceiling-high walls and lockable door, large table and wide seat, a living room-sized screen and wireless "over-ear" headphones define a new standard in comfort and individuality. Generous storage space is provided by a personal wardrobe in the suite, so that travelers can change comfortably and have all their personal items to hand. Individual lamps allow travelers to create their very own feel-good atmosphere.

The Suite Plus double cabin, the only one of its kind in the world, creates a special travel experience with two wide seats that can be combined to form a comfortable double bed if required. The flying private room impresses with maximum comfort and individuality. The Suite Plus offers maximum exclusivity for the single passenger and the unique opportunity to use the double cabin as a couple.

The new First Class is part of a major Lufthansa premium offensive. Among other things, First Class guests can also look forward to renovated First Class check-in areas in Frankfurt (from late summer) and Munich as well as the newly designed First Class Lounge at Munich Airport.

About the Survey: Skytrax

The survey was conducted by the market research institute Skytrax. It evaluated the airlines' in-flight offers and services at the airports. Skytrax has been conducting the annual passenger survey since 1999. All detailed results of the World Airlines Awards can be found at www.worldairlineawards.com