This is the era of advanced technologies and particularly artificial intelligence. On such note, Axis Bank launched an AI-powered chatbot — Axis Aha! This chatbot is designed to help customers execute transactions and answer their banking-related queries. “This unique chatbot provides relevant and contextual responses to customer queries and even helps make transactions on the chat window itself,” the bank said in a statement. “Customers can initiate transactions either through voice or chat.”
The chatbot is hosted on the home page of the bank’s website and is capable of doing transactions such as fund transfers, bill payments and various recharges, among others, according to the statement.
According to a recent study conducted among the consumers of digital banking, artificial intelligence based chatbots are considered to be an important area from all aspects. Including adoption and usability as well as relevance for the entire systems.