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Karnataka Brings Citizen Services at Home in Bengaluru

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Karnataka government launched here its pilot project to deliver citizen services at the home of the people.

“Through this initiative, citizens can avail services like health card, income certificate, caste certificate and senior citizen card at home,” said Chief Minister H.D. Kumaraswamy unveiling the project at Dasarahalli in Bengaluru Rural district.

The project named “Jana Sevaka” (people’s servant) will have officials visiting the homes of citizens concerned in order to provide the required services.

Flagging off the project, Kumaraswamy visited several homes in the constituency to deliver the citizen services at their residence.

To avail the services at home, citizens, particularly senior citizens and the disabled, can call helpline number (080-44554455) and request the service needed by providing details of their address.

After verification of the criteria required to avail the service, “mobile sevaka”, an official who will travel to the homes on a motorbike, will fill up the application forms required for the citizen service digitally using a tablet and generate receipts using a thermal printer.

“The initiative saves time in waiting in queues at government offices and saves transport costs for citizens,” the Chief Minister said.

The state has also appointed “women sevakas” to assist women in availing the services.

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