ManageEngine’s Desktop Central-ServiceNow integration helps reduce resolution times and increase help desk technicians’ productivity by enabling them to perform Desktop Central’s service operation tasks from the ServiceNow interface.
CHENNAI: Real time IT management company ManageEngine has received certification for its endpoint management application, Desktop Central, with ServiceNow. Certification by ServiceNow signifies that Desktop Central has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of Desktop Central with ServiceNow.
The Desktop Central-ServiceNow integration helps reduce resolution times and increase help desk technicians’ productivity by enabling them to perform Desktop Central’s service operation tasks from the ServiceNow interface. ServiceNow users will be able to:
- Deploy enterprise business apps to users remotely.
- Troubleshoot using remote control.
- Perform remote operations like shutting down, restarting and locking computers.
- Audit the health status of patches, software and warranties, in addition to software compliance and usage in their network.
“The growing demand for integrated IT operations emphasizes the need for integrated endpoint management and help desk solutions,” said Mathivanan Venkatachalam, Director of Product Management at ManageEngine. “Now that Desktop Central is integrated with ServiceNow, enterprises can improve their users’ experience, increase productivity, consolidate service operations and reduce operational costs.”
Desktop Central is a client management software that helps in managing endpoints devices like desktops, laptops, servers, smartphones, and tablets from a central location. It helps automate desktop management routines like installing patches, distributing software, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It also supports managing both Windows, Mac and Linux operating systems.